bee network at i-KNOW

We’re really excited to be part of the i-KNOW this week, the 12th International Conference on Knowledge Management and Knowledge Technologies, taking place in Graz. Since the start of 2011 we’ve started working with both public and private sector clients on Knowledge Management and the implications across their organization - from onboarding and expert debriefing to ensuring that organisational lessons are learnt. Going much further than just IT tools, knowledge management protects the most valuable capital which an organization has.

As part of i-KNOW on Friday, Mike will be giving a presentation on the structured knowledge transfer in the acquisition of patents, under the theme ‘Knowledge Management and Patents’. We’ll make the presentation available to you after the event and I’m sure Mike will have a lot more to update you on next week!

When signage goes wrong

Last week Mike and I flew from the new ‘Skylink’ at Vienna airport  - a very modern addition and one which will take some time getting used to after the tiny older airport. With the new checkin and gates has come new fonts and logos (questionably barrier free), as well as some digital art for the security queues. Photos of the new airport and their questionable choice of a scribble font in evidence -

In a couple of Austrian papers there has been this quiz illustrating the bad signage used through the new airport building. Apologies for those of you who don’t speak German but, essentially, the 'Wegweiser Quiz’ (Signage quiz) is asking you to guess to what / where the signs are directing you. My personal favourite is certainly number 2. A serious case of graphics going very wrong.

It isn’t the first time we’ve had to shake our heads in confusion over Vienna’s bizarre signage. Can you guess what this sign signifies?

We couldn’t either. But I guessed wrongly and it isn’t advertising a suitable space for suicide. It is, in fact, a sign businesses can place in their doorways/frontage to show that they are available for lost children to come in and get assistance (more information on this initiative, in German and Turkish only, on


New Facebook Timeline

We’ve switched our bee network page on Facebook to the timeline view  - just in time for the deadline of 30 March!

We really wanted to integrate our profile picture into our cover picture but didn’t want to guess at sizes. Facebook’s help wasn’t that helpful - it gave us minimum sizes (e.g. Note: Your cover image has to be at least 720 pixels wide.) but not the exact dimensions, so we turned to Google to find other blogs to help.

Many sites told us the 851x314 pixel size for the cover page … but finding the profile picture sizing was harder. Jerome Turner has posted a useful tutorial on his blog.

After some trial and error David used 851x314 and 180x180 to create our image. We tried adding a shadow to the cover image for the box but this didn’t look great because there is no option to remove the white border from the profile picture, so in the final version we left it out.

David also found this which might be a quick and easy solution for some of you. (sh)

'Techie' words

We’ve talked about how jargon can make external communication hard. Sometimes what can be thought of as jargon by one person is seen as an accepted term by others. And sometimes that ‘jargon’ is just a universally accepted term but unknown to an individual.

We sometimes can encounter certain difficulties in communication, especially when making recommendations to clients for an online communications strategy. It can happen too when a client understands a term in a different way. Recently, we reached an impasse with a client talking about embedding, especially for a video library. Our suggestion was a YouTube channel and to work on a template for their site – as we understood they wanted to embed videos from an external source into their webpages. They understood embedding as having the facility to upload videos directly into their CMS and use them on their site. A simple confusion but one which meant that we were talking to each other but not understanding one another. (note! we’ve now understood each other, smiled at the confusion and have implemented a solution our client’s happy with!)

I’ve gone through a number of glossaries and I think these are the best I’ve seen. Hopefully using these will ensure that there will be fewer confusions in the future and we’ve learnt that we have ensure we’re working off the same definitions in the future!

We haven’t found any of these to be quite what we need though. We do plan to add to the wiki and, maybe, write our own bee network glossary soon with a better user-interface! (sh)